Just like doing laundry, we believe in establishing a routine to maintain clean, bright, healthy skin. Our skincare experts will create a customized treatment plan to determine how often you should come in to help achieve your personal skin goals. For maintaining healthy, glowing skin we recommend signing up for our Laundry Club memberships designed to help you reach your skin goals.
All Skin Laundry clinics are staffed with licensed healthcare professionals highly trained and overseen by our extensive team of qualified medical professionals including multiple board-certified dermatologists. Each and every Registered Nurse and Laser Specialist receive rigorous and ongoing training on Skin Laundry protocols.
Yes! Our laser facials are safe to do during pregnancy and/or nursing. We always recommend that our pregnant/nursing clients consult and receive approval from their OB/GYN prior to receiving treatment. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly.
Yes, we do offer treatments to minors who are at least 13 years of age. We do require that a parent or legal guardian book on their behalf. Valid photo ID is required for both parent/legal guardian and minor. Student ID + Birth Certificate or any government issued ID are valid proof of ID for minors.
If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a $25 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a $25 cancellation fee and will need to make a new appointment.You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.
Retail unused in their original packaging purchased at any Skin Laundry clinic or our online store (www.skinlaundry.com) may be returned for a full refund of original payment within 30 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry.Please contact the retailer you purchased the product from if you need to make a return.Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.We practice a strict no refund policy on facials, bundles, and membership dues.
We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!
We are cashless, so we require a credit card to secure and prepay for your appointment and guarantee your first time offer price!
We offer three different levels of memberships each designed to help you reach your skin goals. Learn more here. During your first visit our team of skin experts will create a customized treatment plan with recommendation of which membership would best suit you.
To cancel your Membership, you must visit your Skin Laundry Clinic at least seven (7) calendar day in advance of your Billing Date and execute the Laundry Club Membership Cancellation Form. Skin Laundry may terminate your Membership upon written notice to you for any reason or no reason.
Please reach out to the clinic where your membership was signed up to update your payment information.
In order to provide excellent and safe customer service we have Supervision Policy in place that we kindly ask all of our clients to adhere to. We have implemented this policy in order to maintain a welcoming and comfortable experience for everyone. While we’d love provide supervision for children and/or pets, we cannot guarantee that our clinic team members would have the ability to do so. More importantly, we cannot be held responsible for our client’s children and/or pets.
*We cannot allow a child or pet in the treatment room due to eye safety. This policy applies to service animals as well.
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